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COVID-19 Update 

Based on the Government guidance so far published the dental practices will continue to operate as at present.

We are happy to inform that our practice remains OPEN during the lockdown.


Dear Patients,

Our practice has been re opened on 15th June 2020 but we just wanted to be clear that this may not be business as usual. The treatments you are offered may be different to those you received before, depending on staff and equipment available. It will take some time before services return to what you previously experienced as normal. Please be patient.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our surgery.  Our practice follows infection control guidelines made by the governing bodies. You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff.

We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.


COVID-19 safety measures :

  • If you show COVID-19 symptoms following appointment booking, you should contact the practice by phone asap

  • Please make sure you have your face mask/face covering on before enter the building. Patients with exempt certificate from wearing a mask must wear a face shield /visor or other face covering.

  • Please use hand sanitiser as soon as you enter the practice

  • Unfortunately we do not currently offer waiting room.  You wil be asked to enter the building when the surgery is ready. If you have arrived to early please wait outside the building or in your car

  • Unfortunately we do not currently offer toilet for patients

  • Please come alone, unless necessary

  • Payment should be made by card only

  • A distance of at least 2 metres mush be observed if another patient is present in the dental practice

  • Please only bring essential personal belongings to the practice. You may be asked to leave your personal belongings in the reception area

  • Before your appointment please brush your teeth and rinse your mouth with a mouthwash. We reserve the right to refuse the treatment if the patient fails to meet the oral hygiene standards

  • Our practice may communicate with you beforehand to ask some screening questions. You may be asked those same questions again at your appointment

  • We may check your body temperature on arrival, using the infrared forehead thermometer

  • We no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect

  • Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment

  • Please do not arrive without an appointment

We apologise for any inconveniece casued. We hope you understand these measures allow us to re - open and treat you safely.  

Best Wishes and Stay Safe

Poldent Dental Care Team 

Last update: 09/04/21