Cancellation & Late Cancellation Policy

 

 

Cancellation Policy

 

Poldent Dental Care operates ‘48hrs notice’ appointment cancellation policy.  To cancel an appointment, please contact our reception team. If you fail to cancel, miss, or late cancel the appointment, the deposit will be non-refundable.

 

Please note there is a 7 days cancellation policy for orthodontic appointments such as Full assessment, Bond up & De - bond.   If you fail to cancel, miss, or late cancel the appointment, the deposit will be non-refundable.

 

 

Poldent Dental Care reserves the right to cancel an appointment if  a patient fails to respond to reminder messages, and to offer it to patients awaiting emergency appointments.

 

Poldent Dental Care reserves the right to charge deposits (of up to £50 per appointment) in advance to secure the booking. Please refer to specialist price lists for full T&Cs.  To cancel an appointment, please contact our reception team. If you fail to cancel, miss, or late cancel the appointment, the deposit will be non-refundable. Deposit will be returned only if the patient keeps an appointment and adheres to all policies. 

 

Deposits can be made in cash or card payments only.

 

Rescheduling or delay of appointments by the practice

 

We only reschedule or delay a patient’s appointment in unavoidable circumstances. Because appointments are booked so far in advance, sometimes this does occur. In such cases we will:

 

• Contact the patient as soon as we are aware of the need to reschedule or delay and explain the reason why.

 

• At the time of contact we will offer the earliest next available appointment.

 

• If the patient is unable to commit to an appointment at that contact, we will ask the patient to contact us and will book a new appointment at the earliest time available 

 

Discontinuing care

 

After three (3) missed appointments, the practice may at its discretion choose to discontinue your care.

 

 

 

 

 

With Best Regards

Poldent Dental Care Team