What You Need to Know Before Your Appointment
ID Check Requirement for New Patients
As part of our registration process, we kindly ask all new patients to provide a valid form of identification during their first visit. This helps us ensure the accuracy of our records and allows us to offer you the best possible care.
Thank you for your understanding and cooperation. If you have any questions or need further assistance, please don’t hesitate to contact us.
Deposit Policy
A deposit of £50 is required at the time of booking for all appointments. This deposit serves as a guarantee for your scheduled visit and is necessary to confirm your booking.
If you attend your appointment as planned, the deposit will be deducted from the total cost of the treatment. Please note that the deposit is non-refundable if the appointment is cancelled or rescheduled outside of the 48-hour notice period, in accordance with our cancellation policy.
The requirement for a deposit applies to all patients, as it ensures that your appointment time is secured and helps us to manage our practice efficiently. We appreciate your understanding and cooperation in this matter, as it enables us to continue providing high-quality care and to offer flexible appointment availability to all our patients.
48-Hour Cancellation Policy
However, if the cancellation or rescheduling is made after the 48-hour period, unfortunately, the deposit will be forfeited.
To cancel or reschedule, please contact the relevant practice directly:
- Wakefield: 07927 079307
- Leeds: 0113 249 1119
We appreciate your understanding and cooperation. For more information, please refer to [link to policy].
Delays and procedure in Case of Late Arrival
To ensure that we provide the highest quality of care, we kindly request that all patients arrive on time for their appointments. We understand that factors such as traffic, finding parking, or other unforeseen circumstances can occasionally affect your punctuality. However, if a patient has not completed the medical history form at home (e.g., following an SMS reminder), they will need to fill it out on-site before their appointment. This may result in a short delay.
If you are more than 10 minutes late for your appointment, the dentist may, at their discretion, refuse to proceed with the treatment due to time constraints. This is to ensure that all patients receive the full attention and care they deserve, without disrupting subsequent appointments.
We appreciate your understanding and encourage you to plan ahead to allow ample time for any unforeseen delays. If you anticipate being late, please contact us as soon as possible to discuss your options.
Cold Sore Policy
As part of our Infection Prevention and Control procedures, we kindly ask that patients who have a cold sore (caused by the Herpes Simplex Virus) for less than two weeks reschedule any non-emergency dental or hygiene appointments until after the contagious period has passed. If urgent treatment is necessary, our clinicians will request that the cold sore be covered with a cold sore plaster, which we can provide, to reduce the risk of cross-contamination.
Cold sores are common among many people in the UK. The Herpes Simplex Virus is contagious and presents a risk of spreading to other areas of the face and to others, including our staff, during treatment. It spreads through direct contact with saliva or through aerosols in the air (such as those generated during dental or hygiene procedures). Infection of the eyes can be particularly severe.
Cold sores typically appear as small ulcer-like blisters around the lip line or nose. They can develop rapidly and usually take between seven days and four weeks to heal, depending on the severity. From the moment they begin to appear until they are fully healed, cold sores remain contagious, even if they feel more comfortable after using topical medication.
We recommend postponing dental and hygiene treatments if you have an active cold sore, both to protect yourself from spreading the infection and to safeguard others. If you do attend your appointment, we may need to delay your treatment due to this risk.
We apologise for any inconvenience this may cause and appreciate your understanding. If you are unsure whether to attend your appointment, please contact our reception team, who will consult with your dentist or hygienist/dentist for advice.
Accepted Payment Methods
We accept payment by cash or card for all treatments and services. Payment is due immediately after your appointment. Please note that we accept most major debit and credit cards for your convenience. We do not accept American Express cards.
For treatments costing over £500 with a single specialist, we also offer the option to spread the cost with 0% interest financing for up to 12 months. This flexible payment plan allows you to manage your dental care costs more easily.
If you have any questions regarding payment methods, or if you would like to learn more about our finance options, please don't hesitate to contact us before your appointment. For more information, please visit our Finance page.
Additionally, we offer dental plans for both new and existing patients. The plans allow you to spread the costs of preventive treatment, such as check-ups or hygiene services, into monthly installments, and also take advantage of additional benefits like discounts on composite fillings and more. For more information, please contact our reception team.
Understanding Your Treatment Plan
At each visit, before any treatment is carried out, you will be provided with a treatment plan to review and sign. It is important that you read this document carefully, as it includes details of the costs associated with your visit or the entire course of treatment, as well as other essential information related to your care.
We encourage you to ask any questions or seek clarification if needed, ensuring you fully understand the plan before proceeding. Your treatment plan is designed to ensure transparency and to help you make informed decisions about your dental care.
Medical History: The Importance of Keeping Your Details Up-to-Date
Before your appointment, it is essential that you inform our reception team or your dentist of any changes to your medical history that could impact your dental treatment. This includes any new medical conditions or medications you are currently taking. Keeping us updated helps ensure that we provide you with the safest and most appropriate care.
To assist with this, we will send you a reminder SMS before your appointment, asking you to update your details or, for new patients, to complete a medical history form prior to your visit. This process ensures that your treatment plan is tailored to your specific needs and helps safeguard your well-being throughout your care.
If you have any questions or concerns about updating your medical information, please do not hesitate to contact us.
Language Accessibility
At our clinic, we understand the importance of clear communication in a language you are comfortable with. Our entire team is fluent in both English and Polish, ensuring that you can receive care in the language that suits you best. Whether you're visiting us for the first time or are a regular patient, you can feel confident that all information regarding your treatment will be explained thoroughly and clearly. Should you have any questions or need assistance, our staff is always ready to help in either language, making your experience as smooth and stress-free as possible.
Online Appointment Booking
We are pleased to offer the convenience of online appointment booking. This service allows you to easily schedule your visit from the comfort of your home. Please note that online booking is currently available for consultations, check-ups, hygiene treatments, and emergency appointments.
If you require an appointment for any other service, or if you have any specific questions, please feel free to contact us directly. Our team will be happy to assist you in finding the most suitable time and treatment for your needs.
